BROAD OUTLINE

• Listening - Importance “ Hearing with a noise attenuated mind is listening”

• Active Listening

• Building Objectivity- Objectifying the situation for enhanced awareness to maximize Listening Yield- Awareness exercise

• Respect Induces Active Listening- through attitude training- “We listen more when we respect more”

• Listening Demonstrates Empathy

• Skill & Proficiency enhancing exercises- Listening to different variations of speech and accent to listen better and comprehend clearly