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Hearing is Believing |
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Pre Training |
Mid Training |
 |
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US Process |
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US Process |
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UK Process |
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UK Process |
SHRADHA HRD
Training Facts
Measured Over More than
5,400
Call- Center Executives
3500+
for US Process
1900+ for UK Process
|
Phonetics: Fundamental
Sound Quality |
-
32%
improved from 60% to 95%
-
45%
improved from 55-60% to 80%
-
15%
improved from 50% to 65%
-
8%
did not show significant improvement
|
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Intonation |
-
43% improved from
60% to 90%
-
37% improved from
55% to 80%
-
16% improved from
45% to 60%
-
4% did not show significant improvement
|
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Rate of Speech |
-
40% improved from
55% to 95%(200 to 125 wpm)
-
45% improved from
55% to 80%(200 to 145 wpm)
-
14% improved from
50% to 65%(220 to 165 wpm)
-
1% did not show
significant improvement
|
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Pitch/ Loudness |
-
43% improved from
60% to 90%
-
45% improved from
55-60% to 80%
-
9% improved from
50% to 65%
-
3% did not show
significant improvement
|
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Speech Fluency |
-
32% improved from
60% to 90%
-
39% improved from
55% to 80%
-
19% improved from
45% to 60%
-
10% did not show
significant improvement
|
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Sound of Articulation |
-
38% improved from
60% to 90%
-
42% improved from
55% to 80%
-
16% improved from
50% to 65%
-
4% did not show
significant improvement
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What our Customers have to say about us |
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Customized
Voice Improvement and Accent Neutralization Training for: |
|
US
PROCESS
|
AUSTRALIA
PROCESS |
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UK
PROCESS |
INDIA
& OTHER PROCESSES |
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12
-14 Days Comprehensive Programs |
Example Call Center Program
|
Voice Improvement and Accent Training
|
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Key Deliverables |
Special Focus On |
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Correcting Thick
Accents |
Foundational Phonetics |
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Neutralizing Mother Tongue Influence |
Regulating Rate of Speech |
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Improving Pronunciation & Fluency |
Active Listening |
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Intonations patterns: Correct usage of
rising, falling and Fall- Rise Intonations |
Fluency |
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Enhance speech quality through word
focus, syllable stress and contrastive stress |
Slang
and Phraseology |
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Listening Skills for various accents |
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Familiarization with commonly used slang and phraseology |
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Telephone Etiquette for Customer Care |
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Key Deliverables |
Special Focus On |
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Telephone- Customer- Quality Service |
Role
plays and case study approach for retentive learning |
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Adapting Voice modulation for quality communication |
Customization as per process |
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Speech Clarity & Rate of Speech |
High
Quality Customer Service |
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Handling different customers; dealing effectively with specific
situations |
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Active
Listening & Comprehension |
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Eliciting relevant information through intelligent questioning;
closing, follow-up |
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Expecting the Un-expected |
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Disaster Management & Empathy |
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Back to Top
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Culture Sensitization |
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Cultural nuances, people, lifestyles etc. vis-ŕ-vis India |
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Key Deliverables |
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Adaptation vis-ŕ-vis adoption: avoid the fallacy of ‘faking’ |
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Customer perceptions & expectations: to understand how people in UK
think, behave, act, react etc. |
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Political structure, Demography, History, Government, Business &
Economy etc. |
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Understanding the life-style, major holidays, sport, cultural nuances,
religion |
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Disaster
Management- road rules & etiquette; empathy and soft selling approach |
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