• Call Center Training

• Example Call Center Program

• Team Leads for Call Centers

• AVT - Accent & Voice Training

• Tele- Etiquette (CC/Selling/ Collection)

• CCM- Cross Culture Management

• Customer Relations Management-CRM

• Customer Handling and Selling Skills

• Grammar, E- mail & Chat Training

• Effective Business Communication

• Managing Stress & Self Empowerment

What our Customers have to say about us

• Mastering Sounds in English; Differences in sounds

• Neutralizing Mother Tongue Influence

• Correcting Thick Accents

• Improving Phonetic Quality

• Intonations patterns: Correct usage of rising, falling and Fall- Rise Intonations

• Regulating Rate of Speech

• Enhance speech quality through word focus, syllable stress and contrastive stress

• Listening Skills for various accents

• Building Fluency through individual focus

 Tele- Etiquette (CC/Selling/ Collections)

• Telephone- Customer- Quality Service

• Understanding the Customer Perception- Prerequisites to quality customer service

• Adapting Voice Modulation for quality communication

• Speech Clarity & Rate of Speech

• Handling different customers; Dealing effectively with specific situations

• Active Listening & Comprehension

• Eliciting relevant information through intelligent questioning; Closing; Follow-Up

• Dealing with difficult customers

• Expecting the unexpected

CCM - Cross Culture Management

• Adaptation vis-a- vis  Adoption

• Customer  perceptions in different culture

• Enhance understanding of the customer : Attitude, Behavior , Perspective, Profiles

• Political structure, Demography, History, Government,  Business and Economy etc.

• Understanding the life-style, spending patterns etc.

Grammar, E-Mail & Chat Training

• E-Mail relationships: Importance of E-Mail; its attributes; E-Mail Vs Snail-Mail; E-Mail addressing

• Preparation – Effective emailing: the do’s and don’ts to be kept in mind

• Elaborate understanding: 5 C’s Correct; Clear; Concise; Complete; Courteous

• Grammar & Vocabulary for content writing

• American Spellings: Commonly used Phrases; Slang’s

• Sentence construction

• Comprehension

• Précis Writing

• Letter Writing: White mail – the format; mastering the procedure of formal letter writing

• Checklist: Final review before pressing the “Send” key

Effective Business Communication

• Importance of Effective communication

• Understand the process of communication and the errors arising in communication

• Active Listening

• Non-verbal communication

• Effective Written Business communication—Emails, Letters. Memos, Reports

• Basic Telephone Etiquette  

• Effective Interpersonal Skills, Voicing differences without becoming disagreeable.

• Structuring the information- use of time, space, classification, contrast and comparison

• Answering questions, Handling criticism, Developing rapport

• Overcoming speech apprehension and stage fright.

• Analysis of performance, identification of strengths & areas of improvement