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CONTENTS
Accent Neutralization, Voice Training & Oral
Communication, Email Writing
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Building the
foundation- Foundational Phonetics- transforming English into a
phonetic language
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Mastering Sounds in
English; Differences in sounds; Improving pronunciation
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Reducing Thick
accents
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Neutralizing Mother
tongue influence and regional
accents
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Enhancing speech
quality through phrasing ,word focus, syllable stress and contrastive
stress
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Intonation patterns:
correct usage of rising, falling and Fall-Rise Intonations
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Regulating rate of
speech to improve communication to global standards
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Focused Listening
skills; Building Fluency through individual focus
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Fundamentals of Oral
Communication
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Writing effective
emails- Importance; its attributes; E-Mail Vs Snail-Mail; E-Mail
addressing
Telephone Conversation, Customer Sensitization
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Importance of the
telephone; understanding the customer (Customer Perception)
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Communicating through
telephone- basic skills
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Prerequisites to
quality customer service
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Understand the
importance of the company product & image projection
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Overcoming call
reluctance; Effective/Active Listening; Effective phrases; Customization
region wise
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Dealing with difficult
customers; Effective closing
METHODOLOGY
The program methodology
includes conceptual insights, hands-on exercises and practice, case
studies, role plays, audio & video sessions, Active listening and
Awareness exercises.
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