The key objectives of the training program for all personal/private secretaries are:

• To improve and enhance the cooperation, efficiency, customer orientation

• Be an efficient extension of the boss and develop situational ability

 BROAD CONTENTS

• Effective interpersonal skills

• Customer Orientation- external and internal

• Managing for higher efficiencies of the Boss

• Managing the Boss reflecting the ‘goodness’ of the boss; developing feedback mechanisms for greater cooperation and harmony within the organization, etc.

• Telephone etiquette