• Joy of Life

• Eye Openers

• C.A.R.E. Program

• Organizational Entrepreneurship

• Learning

• Innovation

• Intelligence

• Diploma in CRM

• Frontline, Backroom Staff

 Enhancing Customer Capital

 Program Duration: 2 Days

Understanding the importance of the customer in real terms and building long term Customer Capital for the organization. Building sound customer relations management and exceeding general norms of customer service. Developing Listening skills, understanding customer expectations, delivering quality on time and exceeding set bench marks. The program can be customized to enhance Quality deliverance.

This experientially based course, yet strong on fundamentals has been designed to produce distinct skills and knowledge that develops cohesive harmony, flexibility, shared vision, effective synergy. The teams are then able to deliver more value in terms of Cost, Quality, Time and Dependability. Management of change becomes easier and the organization evolves into an adaptive organization.

Each individual is an embodiment of infinite potential. Manifestation of this potential as external action is Excellence. The program works at two levels. At the individual level it helps the individual exercise his power of choice to develop clarity to explore and benchmark his or her personal potential and goals. The program then works on the second level. It leverages the power of such individuals in developing an organization which has an abundance of synergy, effective team working, growth oriented decision making, conflict resolution and sustaining the motivation, commitment and integrity.

‘An idea, no matter how great it is, is useless until it is transmitted and understood by others’. Today, effective communication is the key to a successful organization. The programs targets and provides solutions for the communication problems in organizations with emphasis on imparting effective business communication skills like writing skills, oral communication skills, report writing skills and presentation skills and nuances of body language. The program is aimed at leveraging communication for effectiveness and results.

 Cross Culture Sensitization

 Program Duration: 2 Days

Cross culture understanding and adapting to differences in culture for business growth- Enhancing levels of mutual acceptance, bridging cultural gaps through proper etiquette, communication and grooming. Using the historical, economic and legal background to profile business clients and to understand and predict customer behavior.