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Mr. K.K.Ahuja
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Head-
HR & Trg- Gujarat Heavy Chemicals Ltd. and call
center ‘Colwell & Salmon’ USA |
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Ms. Uma Sudhindra |
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G.M. Training- i-gate Global Solutions Delhi,
Bangalore
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Mr. Jaideep
Pradhan |
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Ex-COO E-Funds;Ex-COO Bharti Infotrac; Country
Director- Dell Computers |
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Mr. RAJAT KOTRA
Quality- GECIS (6 Sigma Master Black Belt)
Head Training & Quality- Global Vantedge
“SHRADHA
HRD has been working with us on Voice training, Culture Sensitization &
Team lead management development training. They are a committed and
dedicated team of excellent trainers who take their work very
passionately.
I think the biggest advantage of working with SHRADHA is that I now take
SHRADHA as a training partner and not merely a vendor.”
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Mr. K.K. AHUJA
Head- HR & Trg- Gujarat Heavy Chemicals Ltd. and call
center ‘Colwell & Salmon’ USA
As a
director of Gujrat Heavy Chemicals & C&S, we are depending on Shradha HRD
for our training activity. In fact, it is an organization which is based
on sound values & ethics. They have an excellent training faculty & their
training programs are focused. They look into the training needs of the
organization and based on that, they design the training programs.
We have got a lot of soft skills programs conducted through them at our
various locations in GHCL. We had taken their services for our plant at
GHCL & also for our salt division at Bhavnagar. For C&S which is our call
center, they have conducted for our call center, C&S & back office
management company they have done voice training, they have done the
cultural mix training & etiquette's & manners training. This has been
highly appreciated by our team of call centre executives as well as lot of
appreciation from the team leaders. We are going to give our part of the
training activities both for GHCL & C&S to Shradha HRD.
In fact they are also associated with us in identification of training
needs. We had given them the various inputs which we had till now of
competency gaps and map test analysis and also the various analysis on
Firo B & MBTI.
From the various analysis, we have identified the training inputs. For the
senior manager groups we have created a module called managerial
excellence which includes self analysis, self development, transactional
analysis, communication skills, interpersonal relationships, group
dynamics, leadership & stress management. These are the areas on which the
organization as well as Shradha HRD network has designed a training module
which will be conducting for different batches in GHCL. Similarly, we will
identify the training needs of our Call Care Executives in collaboration
with the organization and the Shradha HRD Private Limited network we will
be organizing training inputs for different batches.
I'm sure the Feedback of the programs and the evaluation of the faculty
have been conducted and based on that we are confident that GHCL & Shradha
HRD will form a good team to provide the right training input to the right
executives.
Thank you.
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Shradha India and iGate
Solutions partners in learning.
Over the last two years Shradha India has worked with iGATE to upgrade
workplace skills for employees in the Contact Center business with varied
learning styles, diverse technology, dispersed locations, and little time
to devote to learning.
With iGATE, Shradha has had a long association especially with the Contact
Center business. With the success that we have achieved here, we are
looking at a partnership with Shradha in all other businesses of iGATE.
Shradha has trained numerous batches at iGATE on various processes. As the
business includes both, customer service and tele sales campaigns, they
have helped us in building a curriculum that caters to the dynamic world
of call centers.
We have had tremendous success with voice related training, as Shradha has
a training team that understands the nuances of accents from across the
world. Their intensive accent neutralization sessions have helped our
agents move up the quality ladder in terms of customer satisfaction.
With the Contact Center successfully going through skills training, the
next step was to look at using Shradha for the other businesses of iGATE.
The Executive Effectiveness program is one such effort where managers from
all three businesses will come together to attend the program. The
methodology that Shradha has proposed is an interesting combination of
outbound and classroom type of training.
The methodology that Shradha uses is a balance of skills and behavioral
training and helps individuals identify their strengths and areas of
weaknesses.
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Country Director- Dell Computers
The
training content of Shradha India has certainly been the best of breed
among all the training partners that I have worked with. Shradha India has
managed to develop and retain some of the finest trainers in the Call
Centre Industry.
Their training methodology has been honed over the last couple of years
and is extremely effective. Very rarely do we get to see an organization
like Shradha India that has been built on a strong foundation of values &
ethical practices and at the same time can boast of cutting edge
technology for call centre recruitment & training. This is indeed a
formidable combination. I've been a satisfied customer of Shradha India
for last couple of years and would like to wish them best of luck.
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