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Speech GeneticTM
- Objective Linguistics Assessment |
The one of its
kind software specifically designed for “Voice
Analysis & Speech Assessments”. The software finds its
wide variety of usage from Call Centers to Verbal tests, checking
improvement, recruitment, speech therapists, and security. The
software works on the phoneme level of sound, i.e., the gene of the
sound.
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The Software Offers |
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Customized Benchmarking for testing conformance, fidelity at the
phoneme level –‘genetic’ of sound |
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Speech testing includes phonetic testing, intonation, amplitude
& rate of speech |
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Comprehensive test of ability of listening skills &
comprehension– audio as well as visual |
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Grammar fundamentals, usage and typing proficiency |
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Benchmarking via-a-vis multiple quality standards & difficulty
levels |
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Automatic generation of user friendly reports |
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Visual & Graphical comparison of speech patterns – by amplitude
& frequency |
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Analysis of stress pattern of each sound |
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Detailed voice history of a candidate |
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In- built sound recorder & playback |
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Components of SPEECH GENETICTM |
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Speech Testing |
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Listening Skills and
Comprehension Test |
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Grammar Testing |
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Typing Speed Testing |
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Psychometric Testing |
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Key
Features of Speech Testing |
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The voice sample is
compared with a standard sample and its fidelity vis-ŕ-vis the
standard sample is measured on the following parameters |
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Phoneme Fidelity:
Phoneme is the basis of sound (Clarity & Pronunciation)
» Whether the diction of the agent is clear both to QA
specialist and the customer i.e. words are clearly enunciated;
not eaten up.
» Accent close to the received pronunciation (RP) |
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The tool evaluates
the % correctness of pronunciation vis-ŕ-vis the standard and
also the % correctness of accent vis-ŕ-vis the standard. |
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Intonation:
Whether the agent’s voice was modulated i.e. too flat or too
sings song.
» Has too many pauses
or fillers i.e. uh huh, ummm, etc. |
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The tool evaluates
on the Voice modulation of an individual vis-ŕ-vis the standard
and also on the excessive pauses or fillers. |
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Rate of Speech:
Whether agent’s Rate of Speech is around 120-150 words per
minute and has adequate pauses |
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The tool assesses
the agent’s rate of speech vis a vis the standard. |
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Loudness:
Whether the agent is audible to the customer: Too Loud; Too Soft |
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The tool assesses
the pitch of the agent vis a vis the standard. |
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